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Customer Service Associate

0.00 to 1.00 Years   Jaipur   22 Apr, 2022
CONVERSE PLACEMENT SERVICES INDIA PRIVATE LIMITED
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Virtual Customer Service- It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.Knowledge & Skills RequiredDesired skills:Action oriented, self-disciplined and organizedEffective time management skills and ability to prioritize work time to ensure productivity and department standardsAbility to communicate clearly with both internal and external customersGood comprehension skills - ability to clearly understand and address customer issues appropriatelyGood composition skills - ability to compose grammatically correct, concise, and accurate written responsesAbility to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet ExplorerGood typing skillsPreferred Criteria:Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivityShould ensure Work-like environment with no disturbance during the work hours.The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.Customer Focus:Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environmentAbility to empathize with and prioritize customer needsDemonstrates interpersonal skills with a diverse customer baseDemonstrates conflict resolution, negotiation, and De-escalation skillsDemonstrates ownership to resolve challenging customer issues, escalating when necessaryAbility to determine customer needs and provide appropriate solutionsMaintain regular and reliable attendance, including the daily schedule as assignedFlexible with the working schedule; may be expected to work weekends, holidays and eventsAbility to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.Qualifications required:Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply .Shifts: RotationalBenefits: Meal Vouchers,Internet Reimbursement, Night Shift allowance, Over timeINTERVIEW VENUE -CONVERSE PLACEMENT SERVICESB-31 JYOTI MARG, BAPU NAGAR, NEAR RAMBAGH CIRCLE JAIPUR.Interview Time - 10AM - 1PMRegards,Converse Hiring TeamSignature:Not Mentioned

Keyskills :
customer supportcustomer service

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