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Customer Service AssociateVCS

1.00 to 2.00 Years   Jaipur   27 Aug, 2019
Amazon
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Operations Management
EmploymentTypeFull-time

Job Description

  • An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
  • This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.
  • Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.
  • Virtual Customer Service (VCS) - It is a Work from Home model for India CS.
  • VCS associates are expected to work from a home location approved by Amazon for all scheduled hours.
  • It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.
,
  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply. Communication Skills
  • Excellent communications skills (Written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills-- ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customer issue without distraction to resolution
  • Good composition skills-- ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Computer knowledge/ Skills
  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Excellent typing skills
  • Demonstrable understanding of the Internet, Amazon.com website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in their environment
  • Customer Focus
  • Excellent customer service skills, including maintaining focus on the customer issue amidst a bustling, fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrable interpersonal skills with a diverse customer base
  • Demonstrable conflict resolution, negotiating, and de-escalation skills
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including daily schedule as assigned
  • Flexible with working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as dictated by business need; as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
  • Problem Solving Skills
  • Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned
  • Ability to approach problems logically & rationally
  • Action oriented and self disciplined
  • Organized and detail oriented
  • Ability to quickly & effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Keyskills :
microsoftsystemfocusactionsalesenergyassociatesenvironmentallingofficecustomercoldwordserviceorientedvoiceskillsinternetexplorer

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