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Customer Support Executive

0.00 to 1.00 Years   Jaipur   27 Apr, 2023
EZYTM TECHNOLOGIES
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)Application Programming / Maintenance
EmploymentTypeFull-time

Job Description

    Customer Support ExecutiveWe are Looking for a Customer Support Executive who is spoken politely and will be able to analyze clients problems and provide them with the best solution in a polite manner.Tasks and duties
    • Answering client correspondences through email, social media, and by phone.
    • Relaying extensive product information to customers.
    • Closing sales for the company.
    • Filing customer records, including contact information, purchases and billings.
    • Conducting surveys and writing reports based on customer feedback on products and services.
    • Providing customers with clear instructions to resolve issues.
    • Rerouting customer calls to other departments when advanced solutions are needed.
    • Managing orders and ensuring their prompt delivery.Customer Support Executive Responsibilities:
      • Managing a team of representatives offering customer support.
      • Overseeing the customer service process.
      • Resolving customer complaints brought to your attention.
      • Creating policies and procedures.
      • Planning the training and standardization of service delivery.
      • Selecting and hiring new staff.
      • Monitoring the work of individual representatives and of the team.
      • Conducting quality assurance surveys with customers and providing feedback to the staff.
      • Possessing excellent product knowledge to enhance customer support.
      • Maintaining a pleasant working environment for your team.
      • Customer Support Executive Requirements:
        • A bachelors degree in administration or a related field.
        • A minimum of 6 months experience or fresher
        • Excellent interpersonal and written and oral communication skills.
        • Ability to lead a team.
        • Knowledge of CRM systems.
        • Computer skills.
        • Knowledge of mediation and conflict resolution techniques is preferable.

Keyskills :
customer supportsupport

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