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| Job Location | Jaipur |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | NBFC ( Non Banking Financial Services ) |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
He/she is responsible for the day to day execution of the auto dialing system, overseeing inbound call volume, and the scheduling of call center phone agents. This position will work closely with call center management concerning inventory management, campaign creation, resource staffing needs, results tracking, and maintaining/fine-tuning of call center technology products.DUTIES AND RESPONSIBILITIES:Coordinate inbound call volume and routingMonitor systems for optimum contact rate, penetration rate, and abandon rateEnsure all queues and campaigns are properly functioning and conduct test calls if necessaryEnsure the dialer is performing at peak performance during all timesCollaborate with peers for assigning agent schedules, processing time off requests, and intra-day staffing adjustmentsInterface with call center managers on handle time, wrap time, average speed of answer, and provide assistance to help assess appropriate staffing levelsDevelop and produce reports daily, weekly, monthly and ad hoc for call center production and staffing metricsFocus on key performance indicators and identify opportunities for dialing campaigns, inbound call management, and staffing needsAssist IT, external agencies, or vendors with technical support and diagnosticOther duties as assignedQUALIFICATIONS:Call center technology experience with dialers, telephony, and workforce management principles preferredExcellent organization, planning, and problem solving skillsStrong attention to detail requiredAbility to prioritize multiple tasks and work with end users to meet appropriate deadlinesFlexibility to adapt quickly to changeProficient skills using MS ExcelAbility to identify an opportunity or problem and develop a creative solutionsExcellent communications skills verbal and written with all levelsMust maintain a high level of professionalism and confidentiality at all timesAbility to work independently with little supervision,
Keyskills :
external agenciescall managementworkforce managementcall center managementcall center technologyproblem solvingvendorsinventory managementresource staffingtechnical supportdialerscenter managementmusic makingkey performance indicatorspeak