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GUEST SERVICE ASSOCIATE

3.00 to 5.00 Years   Jaipur   15 Jul, 2021
AAPC India Hotel Management Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaF&B Service
EmploymentTypeFull-time

Job Description

  • Maximize our brand by promoting our up sell programs.
  • Cross selling internal revenue centres rather than promoting outside the hotel
  • Ensures that all hotel, company and local rules, policies and regulations are followed.
  • Ensure the maximum utilization of room keys, with maximum cost efficiency.
  • Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
  • Always updated with the current inventory status.
  • Remembers and uses guest names and faces as much as possible
  • Always familiar and updated with hotel s product and services.
  • Establishes a rapport with guests and maintains good customer relationship
  • Works in full cooperation with other departments to make sure the guest is of the utmost priority.
  • Attempt to assist with guest issues prior to escalating to a Supervisor and keep the Supervisor informed when necessary
  • Ensures that all Front Office Standards or Service and Operational Procedures are followed, while adhering to Fairmont s core standards.
  • Should always look for ways to consistently exceed guest service expectations (FHR Programs as a measuring tool)
  • Energize the brand by promoting our guest recognition program Fairmont President s club
  • Should be aware of Business Centre services and be able to operate equipment as requested by the guest.
  • Communicates and gives feedbacks through pre shift briefings, logs and departmental meetings all pertinent information for the areas of operations.
  • To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and resolved.
  • To be informed and compliant with all forms of hotel systems and technology, Opera, Internet access, Telephones and able to resolve issues.
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Keyskills :
operationsbusinessinventoryfront officebrandcustomer servicebeveragekeyshotelformssalesaccessguest servicesellinghandoverinternet accesssupervisionequipmentbaropera

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