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| Job Location | Jaipur |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | IT Operations / EDP / MIS,Technical Support / Helpdesk |
| EmploymentType | Full-time |
Description
Responsibilities
Act as the initial point of contact for all computer and system-related concerns from local and remote employees
Responds quickly to support requests and manages these requests in the Help Desk ticketing system
Troubleshoot and resolve hardware or networking issues
Speaking to employees to quickly get to the root of their problem.
Talking customers through a series of actions to resolve a problem.
Following up with clients to ensure the problem is resolved.
Assist in the creation of How-to s, FAQs and other related documentation
Assist in technology onboarding for new employees
Track inventory information as it relates to technology equipment and accessories; assists in ordering additional equipment when necessary
Provides support coverage during non-business hours if necessary
Supporting the roll-out of new applications.
Testing and evaluating new technologies.
Minimum Requirements
A minimum of 2 years prior IT help desk or similar support experience
Experience supporting both Windows and Mac OSX operating systems
Professional verbal and written communication skills
Ability to prioritize and manage several milestones and projects efficiently
Willingness to solve complicated problems and see projects through to completion.
Analytical skills to study problems and records and identify solutions.
Team-oriented attitude to help other colleagues and departments with technical problems.
Experience with the O365 suite of applications including Exchange, Sharepoint, and Teams
Experience with Active Directory management
Exceptional documentation skills and attention to detail for documentation (design documentation, processes/procedures, environment diagrams, etc.) are desired
Required Education
Bachelors Degree in Information Technology, Computer Science, or at least 2 year of equivalent experience
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