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| Job Location | Jaipur |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Other SoftwareSales / BD |
| EmploymentType | Full-time |
Roles and responsibilities PRINCIPLE RESPONSIBLITIES Responsible for day to day Operations Management Monitor and ensure organizational goals and contractual commitments are met (e. g. budget/ cost, service availability, responses, reports) . Resolve/ monitor customer escalations as appropriate and ensure adherence to client SLA Responsible for mentoring, training, career development, performance management Provide direction for and support of process change initiatives including robust documentation and training. Reviewing and Monitoring process accuracy on a periodic basis. Periodic client reporting and conducting quality audits. Good Experience in MS office applications (PowerPoint, Visio, MS Project) Able to work and deliver under pressure, Should have keen eye for detail. Must be flexible and able to work in shifts. Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding Demonstrated experience in dealing with large- scale, highly available, and SLA managed services Adherence to quality Parameters and Targets for each process Performance Management People Management Process Improvements Client Relationship Management Coach quality teams to achieve client SLAs. Identify areas of operational concerns, under performance and take corrective actions Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. To be a single point of contact with the team and the senior management through effective communication on key deliverables. CRITICAL SKILLS REQUIRED High analytical skills Self- starter and ability to absorb current organizational values and evolve a per the organization polices and target plans Lean Certification or Six Sigma certification would be added advantage, but not mandatory Good communications skills and written skills. Ability to conduct Root Cause analysis process Well- versed with Microsoft Office applications, specially excel, word and power point. Job will require fairly high amount of work in shift environment on client requirement Team handling skills,
Keyskills :
tatements of work sow six sigma root cause analysis career development risk management change initiatives senior management root cause team handling microsoft office ms office client reporting