Needs Process developer -OTC Billing

Job Description

*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Senior Order Management & Billing SpecialistIn this role, The Senior Order Management Billing Specialist will provide high-level operational support to the Sales teams. Main responsibilities are to work closely with the Sales Support and Purchasing Teams to upload priority and complex orders into SAP, manage backorder reports, sales order management, forecast management and assist with client queries and escalation management. Additional duties are (but are not limited to): assist the Order & Billing Manager with workflow management, cross-training, system testing, work instruction review, and special projects as directed.ResponsibilitiesAccurately upload priority and complex client Purchase Orders ensuring all details are matching between client PO and internal sales order. Escalate & expedite urgent orders with Purchasing Team and Sales/Project Teams to ensure delivery time frames are met. Work with Purchasing Team to ensure order issues are resolved efficiently and professionally. Ensure all vendor requirements are met before order upload to enable the order to be processed by the vendor correctly the first time. Manage all aspects of the Sales Order Cycle. This includes monitoring ETA s against client and project schedules, manage stock on hand, order amendments, sourcing alternate suppliers, releasing product deliveries, coordinating project hardware billings, sourcing proof of delivery confirmation, and forecasting. Liaise with clients and any relevant internal staff to carry out logistical functions for project sales orders, includes raising staging requests, internal stock transfers, deliveries and handling of third-party stock, forward stock movements to vendors in advance, and provide advanced notification for all equipment to be staged. Stand in as second in charge in the absence of the Order & Billing manager. Assist with End Period co-ordination activities (end of month, quarterly, year) Assist with distribution of daily workflow activities Assist team members with escalations and problem resolution as required Qualifications we seek in you Minimum qualifications Experience in End-to-End complex order processing in a B2B sales environment. Ability to work under pressure and manage competing priorities. Strong attention to detail. Strong stakeholder management and communication skills. Proficiency in Microsoft Excel, Word.Preferred Qualifications/Skills Experience with SAP or Salesforce will be highly regarded.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
sapaccountsaccountingcustomer relationsbasisb2b salessales ordersales supportproject salessystem testingcustomer focusmicrosoft excelpurchase ordersorder management