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Officer - Service Operations (Jaipur/Bhubaneswar)

2.00 to 4.00 Years   Jaipur   02 Mar, 2021
Panasonic India Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Candidate must be BSC/B.Tech-Electrical with 2 - 4 years of experience in customer service operation in Consumer Durable industry.Major Responsibilities

  1. Tracking of Open Complaints
  2. Channel Support & Escalation Management
  3. Resolution of Sales VOC, Customer VOC ,
  4. Trade & Service Center Visit ,
  5. Handle trade queries,
  6. Customer queries Resolution up to Satisfaction
  7. Daily working on Spare part Operations reports for all pending calls and updating the status to RSM
  8. Technical Support to Field Engineers
  9. Customer site visit to solve critical problems
  10. Quality issues cases Reporting to RT and PH.
  11. Customer Escalation Handling
  12. Premium customer issue resolving
  13. On Job Training at service center location / Customer Location
  14. PL case analysis and support to RT and PH
  15. Modification for Quality problem case / implementation
  16. Tool Kit Audit
  17. SPR part / Repeat part failure case analysis and reporting to BSM and RT
  18. Part identification (Part codes, Alternate part, Part modification based on PH / RT Confirmation etc.)
  19. Installation / Demo Quality Audit and report to BSM/ASM.
,

Keyskills :
certified quality auditortrainingcase analysisescalationreporting21 cfrgfsioperationscertified quality engineersalescodesservice operationvisitanalysisquality auditcmdcasmanagement reviewcustomer serviceconfirmationmodification

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