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Process Associate

0.00 to 3.00 Years   Jaipur   30 Apr, 2019
Genpact
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryPO / Call Center
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Job Description Process Associate Westpac -GSSObjectiveThis brief business outline has been compiled to introduce Genpact Central, COE HR and potential internal candidates responding to internal job postings, to this recent partnership engagement with Westpac BankScope of Services for PartnershipEnd Client satisfaction and thus constantly evolving SLAs in order to improve customer experience are of key importance to Westpac Bank. Some of the key output measures and also in-process metrics that the associates in this process will be measured on

  1. Best In Class Accuracy
Detailed Job DescriptionJob Title: Process AssociateReports to:Assistant Manager / ManagerCOE:BFSISDO:Westpac Bank GSSProcess Name:Daily ReconciliationProcess ID:10256403Siebel Hiring Id(s):Open to Part TimersNoProcess ClusterVoice/Non VoiceNon VoiceProcess TypeSuspense and Product reconciliationKey Accountabilities:Prepare Suspense and product reconciliation / Journals,analyse, investigate variance on daily basis and need to ensure quality and timeliness in meeting the deliverablesDetails of Accountabilities: Analyze the dataRefer to system for detailsPrepare reconciliationSend for reviewInteract with onshore team membersWork through Service LevelsWork as per the proceduresProcesses and Policies:Understanding of Reconciliation and WRAPS GuidelinesUnderstanding of Journal Policies and procedureKnowledge/QualificationsGood Accounting KnowledgeProficient in Communication SkillsGood Email writing skillsAnalytical & Logical skills for Decision MakingHigh level attention to detail and accuracyAbility to work in a changing environmentKnowledge of Banking TerminologyHigh customer service orientation.Ability to respond to stretch situations of volume spikes as and when the need arisesEducational Background:University Graduates - B.Com,Mcom,MBA -FinanceSkills Requirement/Process Details/ EligibilitySkills SummarisedCommunicationProficient Communication & Written English skills.Typing SpeedMediumMH1MS Office knowledgeMH2Analytical & and Eye to detailMH3MH4Process DetailsShift TypeStart time 5:30 am to 7 amShift Timings6:30 am to 3:30 pm (early log-in at 3:30 am sometimes as per client requirement)Fixed ShiftsRotational as per process requirementWeekends OffYes%age calling%age scripted callingEligibility CriteriaWork Ex0-3YearsSp work backgroundPrior experience in back office banking accounting process is preferredCompensation (Rs./Month)FT SalAs per company norms (ref Cost Sheet)

Keyskills :
slafinanceaccountingbankingeconciliationb.comprocessassociatemcombankingaccountingnonvoicembajournalpolicies

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