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Process Trainer International process

2.00 to 7.00 Years   Jaipur   06 Feb, 2023
Teleperformance Global Services Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryRs 5 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaProfessional / Soft Skills Training
EmploymentTypeFull-time

Job Description

    Job descriptionWe are looking for a trainer to train our customer support group (inbound/outbound on the following,
    • Call handling process
    • Soft skills
    • Communication skills
    • Query resolution
    • The desired candidate should possess the following (but not limited to)
    • Should have an in depth knowledge of call handling process.
    • Proficiency in Soft skills training
    • Audit customer calls and give feedback to customer support group and concerned stakeholders
    • Documenting training progress and reporting to concerned stakeholders
    • Should have classroom training experience including running orientation programs for new joiners in customer support group
    • Should have knowledge of industry standards related to customer satisfaction scores
    • Conduct short modules of refresher training on the floor.
    • Should have knowledge of e-learning tools and blended learning approaches for customer support executives.
    • Able to plot and analyze key performance metrics related to customer support function.
    • Work closely with ops, QA team to understand areas of interdependence with customer support group and suggest ways to resolve bottlenecks if any.
    • A customer service mindset and values like empathy are highly desirable.
    • Qualification Any Graduate
      • International process
      • US Shift
      • Salary up-to 6 Lack + 10K Joining bonus
      • 5 days working
      Work Location: Jaipur

Keyskills :
tniprocess training

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