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Supervisor,Front Office

4.00 to 7.00 Years   Jaipur   07 Aug, 2019
Fairmont Hotels & Resorts
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Receptionist
EmploymentTypeFull-time

Job Description

Hotel Overview:A leader in the global hotel industry, Fairmont Hotels & Resorts offers guests an extraordinary collection of iconic luxury properties, including New York s The Plaza, Shanghai s Fairmont Peace Hotel and London s The Savoy. We are proud to extend this tradition of hospitality to our first destination in India, the exquisite Fairmont Jaipur opening on 9th August 2012.As the stunning capital of the Indian state of Rajasthan, Jaipur known as the Pink City beckons with a host of wonderful attractions, from breathtaking architecture to lush greenery to bustling avenues. Embracing this rich and colourful setting is Fairmont Jaipur, a modern landmark built in the tradition of the region s grand Mughal palaces. Amid pristine gardens and elegant water features, the hotel offers 245 spacious, beautifully appointed guest rooms featuring traditional decor, large bathrooms and the utmost in luxurious details. Adding to the conveniences the hotel also includes a selection of exclusive restaurants- Zoya for international cuisine, the Tea lounge Anjum, that brings a new dimension of service in the fine art of tea tasting, library bar Aza and the Cigar Diwan, (60,000 square feet) of conference space, the largest in the region. With Fairmont Jaipur, we are excited to introduce a new audience to the understated elegance, hallmark service and unforgettable experiences that have long captivated our discerning guests, the world over.Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offers professional, engaging and friendly service
  • Ensure that all Front Office colleagues are familiar and updated with hotel s product and services
  • Establishes a rapport with guests and maintains good customer relationship
  • Works in full cooperation with other departments to make sure the guest is of the utmost priority
  • To ensure the safe running of the hotel
  • Reviews the arrival report and VIP s to ensure all special requirements are met or exceeded
  • Suggesting and attending regular training on updated topics and respective skill set as required by the team
  • Communicate and liaise effectively with other leaders in the department and hotel
  • Achieves and creates an environment that allows colleagues to achieve job fulfillment and clear growth path for career development with Fairmont Hotels and Resorts
  • Execute all tasks related to financial activities adhering to the laid down policy and procedures and ensuring accuracy in maintaining the records
  • Maximize our brand by promoting our up sell programs
,Qualifications:
  • Previous experience is an asset
  • Excellent team leading skills and team management skills
  • Fluent and confident in English, additional National and International language is an asset
  • Excellent written and verbal communication, interpersonal and leadership qualities
  • Strong guest service orientation and training skills background preferred
  • Maintains professional and pleasant body language at all times
  • Degree or diploma (preferred in Hospitality and/or Tourism Management)
Physical Aspects of Position (include but are not limited to):
  • Constant standing and walking throughout shift
Visa Requirements: Must be eligible to work in India.APPLY TODAY: Whether youre launching your career or seeking meaningful employment, we invite you to visit www.fairmontcareers.com to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that existABOUT FAIRMONT HOTELS & RESORTSAt Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why youll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits

Keyskills :
uest serviceteam managementoffice supervisionbody languageteam leadingoperational supportcareer development

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