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Technical Support

3.00 to 8.00 Years   Jaipur   01 Oct, 2019
Astegic
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareNetwork / System Administration
EmploymentTypeFull-time

Job Description

  • Technical Support
    • Description:

    We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

    You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

    Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

    Job Responsibilities:
  • Demonstrate Excellent Problem-Solving Skills Excellent Skills in analyzing Technical Issues
  • Good understanding of Ticket SLA s
  • Management and resolution of technical issues logged by customers globally.
  • Efficiently respond to user support tickets.
  • Maintain good and smooth communication with customers through different channels like web, email, and phone
  • Prioritizing and managing the workflow
  • Troubleshooting, diagnosing, and resolving the issue
  • Maintaining procedural documents and reports
  • Ability to learn and work on changing technologies
  • Respond to customer s calls, emails and act accordingly regarding issues
  • Establish and maintain good working relationship with customers and other professionals
    • Job Requirement:
  • Strong communication skills both written and verbal to interact confidently with clients.
  • Great analytical and problem-solving skills help in resolving the issue faster.
  • Strong troubleshooting, diagnosing skills to resolve technical issues.
  • Good knowledge of computer systems, mobiles, and other techs.
  • Strong customer focus and technical knowledge of the company products or services.
  • Self-motivated able to conduct in-depth research of customer support issues.
  • Should be open to work in US shifts.
  • Knowledge of Salesforce is plus.
    • Education Experience:
  • A bachelor s degree in computer science, software engineering, and IT engineering is required to pursue a career as a technical support engineer.
  • Minimum 3 years of experience in the same role.
    • About Astegic:,

    Keyskills :
    strongcommunicationskills usersupport customerfocus problemsolving computerscience customersupport technicalsupport communicationskills softwareengineering it sla chat email science mobiles hardware oftwar

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