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We need Cash applicatons operator

2.00 to 5.00 Years   Jaipur   12 Apr, 2023
Genpact India Pvt Ltd
Job LocationJaipur
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    *With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.Inviting applications for the role of PD, Order to Cash We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Responsibilities
    • Making collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests.
    • Identify and rectify unidentified cash and manage end to end process of Cash applications.
    • Process cash application functions to invoices at assigned sites ensuring the DRR (Daily Receipt Reconciliation) is completed in a timely, accurate, and confidential manner.
    • Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
    • Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund
    Qualifications Minimum qualifications
    • Graduate in Commerce (B.Com)
    • Meaningful Experience
    Preferred qualifications
    • Strong Interpersonal Skills (verbal and written)
    Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.,

Keyskills :
customer focussolving queriesinterpersonal skills

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