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Executive/AM - Customer Engagement

1.00 to 4.00 Years   Jalandhar   04 Jun, 2023
Acme Services Private Limited
Job LocationJalandhar
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Care ExecutiveOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job descriptionResolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level AgreementEnsure adherence to documented processes, procedures and controlsLiaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolvedEnsure follow up with customers / Agents to ensure complete satisfactionPublish MIS and DashboardsData Analysis:Help in Root cause analysis of Queries / Complaints receivedStrictly follow the Escalation Matrix

Keyskills :
salesdata analyticsroot cause analysisdata entry

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