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| Job Location | Jammu |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Consumer Durables / Electronics |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Associate Customer Care - AIRMESH - Career Page AirmeshSurf is bringing gigabit capable fixed, nomadic and mobile internet network to cities, towns and communities. It connects using the technology you and your devices love, Wi- Fi. We are adding members to our team. Were looking for people that are inspired by the opportunity to redefine the Mobile Internet. If youre passionate about your job, think outside the box, are a great team player and want to make a difference - wed love to hear from you! As a Customer Care Representative, you should love to solve customer queries & ensure customer delight Responsibilities include but are not limited to Respond to customer emails, live chats, phone calls related to Internet setup & related issues Providing help and answers to the customers technical or network specific issues through identification & investigation of the problem Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken Trouble shoot technical problems & resolve the issues as raised by ticketing systems Follow up to ensure that appropriate actions were taken on customers issues & close the open ticket Identifying and assessing customers needs to achieve satisfaction Customer service agents must ensure that technical troubles are addressed quickly and effectively & ensure SLA s Support in the development of programs to train the customers Continue to develop technical knowledge by monitoring & learning from past queries Additional responsibilities may be added as the needs of the business change Should care deeply about representing our brand and leaving a positive impression with the customers Desired Candidate Degree / Diploma in Electronics & Communications or other related technical field with 1+ years of experience in troubleshooting & handling complex technical issue of the customers Prior experience in a telecom / ISP setup will be an add on Excellent customer service skills including clear, concise written and verbal communication. Ability to effectively manage time, prioritize tasks and work within deadlines with minimum or no supervision Be able to listen and stay focussed on customer needs Good problem- solving skills and focus on quality Serenity in challenging situations, maintain a positive, can- do attitude and encourage others to do the same Customer orientation and ability to adapt/ respond to different types of characters Should love to work in fast paced & learning Organisation Start- up Should be open to work in 247 environment Apply for this position Apply with Indeed In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!,
Keyskills :
sla networking ticketing usiness monitoring recording