Area Service Incharge

3.00 to 7.00 Years Jodhpur 30 Jan, 2024

Job Location	Jodhpur
Education	Not Mentioned
Salary	Rs 3.5 - 6 Lakh/Yr
Industry	Consumer Durables / Electronics
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

To supervise service delivery of ( service personnel ) daily
To monitor the call pendency of every daily
To take corrective action on pending calls to ensure timely closure
To provide installation training to
To ensure spare parts availability with each
To review the requirement of spare parts for each based on consumption trends every month
To take corrective actions on gaps found in MSL maintenance of spare parts with
To ensure the achievement of the sales target
To check the quality of service deliveries done
To provide proactive installation support to projects & keep records at each stage
To provide proactive installation pre-operative guidance to 100% of customers
To visit sites during the installation process
To organize service camps at project sites
To visit sites during service camps
To resolve customers complaints as per defined timelines
To track & monitor franchisee-wise call quality
To personally visit unsatisfied customers and close the loop
To ensure that customer satisfaction is more than 95%
To manage spare parts and ensure that every replaced part is returned to the factory within committed timelines
To visit dealers counters in the territory
To resolve issues of dealers related to customer care
To assess dealers plumbers confidence
To provide installation training to dealers plumbers to develop them for carrying out quality installations.

Keyskills :
servicecustomer service

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Area Service Incharge

Job Description

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