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Relationship Manager Wealth

1.00 to 6.00 Years   Kakinada   17 Jan, 2024
Job LocationKakinada
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryBFSI
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Current Account RMwill be responsible for
    • Acquisition of new Business Entity customers and creating CA Book
    • Management of Acquired Current Account customers
    • Enhancement of the relationship by cross-selling products and services as per the profile & need of the these current account customers
    • Deepening the size of the relationship and retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
    Key Result / Responsibility Areas:Acquisition of Business Entity (Current Account) customers
    • Acquisition of NTB High Value Current Accounts
    • NTB Acquisition of Current accounts dealing in international Trade
    • Identify and Acquire New to Bank working capital limit customers with Trade Limits viz Buyers Credit, PCFC, LC,BG etc
    • Acquire New to Bank customer requiring Assets Limits Business Loans, Cash Management Services & Door Step Banking, API Banking and other allied Current Account services
    RM will have to create his own CA book by self-sourcing, Market Visit & Industry & Area Scoping, External References & Leads.Portfolio Management
    • Engage with Acquired customer on regular basis and ensure that Group company and Family customers also bank
    • Regularly interact with the customer to build rapport, customer profiling should be used to set customer level objectives post discussion branch Manager/TL. Customer interaction to be regular updated in system provided.
    • Ensure that within each customer group a minimum number of stipulated Income Generating products are sold as per the customers profile and needs. RM toCross sell appropriate products to the customers and ensure activate usage.
    • Enhance Values within each of the customer groups by ensuring that a/cs are activated
    • Cross Sell Bank Products for revenue generation and engagement
    • Basis customer business requirement cross sell products like POS , Payment Gateway, Trade /Forex ( LC /BG/ Remittance /OD) , Doorstep Banking Services.
    • Cross Sell various Bank products like TPP, FD. Credit Card, Loans to customers and related group business/ family
    • Drive active business transaction through bank account
    • Should know the customers business in order to provide banking and financial solutions
    • Register customer for various Direct Banking Channels of the bank
    Customer Services
    • Ensure quality customer service is delivered
    • Recording complaints as per the specified process
    • Resolving all complaints received from portfolio customers within the stipulated TATs and ensure appropriate customer communication on closures
    • Preventive complaint management by regular interaction with the customers
    Target Achievement
    • PC- RM will be given a quarterly and yearly target on revenue, product cross sell and book value build up
    • Basis the Target the RM will be tracked on regular basis for achievement of the Targets
    • CA RM will be evaluated on Portfolio Score Card

Keyskills :
hni client handlingwealth managementcurrent accountcross sellingcasaportfolio management

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