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| Job Location | Kanpur |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 2.0 Lakh/Yr |
| Industry | Automobile / Auto Ancillaries |
| Functional Area | Customer Service (Domestic)Service / Installation / Repair |
| EmploymentType | Full-time |
Communicates with clients about vehicle problems, insurance questions, and warranty issuesMaintains positive relationships with clients to ensure repeat and return customersApproaches transactions with sales-minded professionalism and suggestively sell products and services to clients, including making clients aware of all packages and retail options availableAnswers customer questions about services, including when to expect vehicle repairsDisplays extensive knowledge about products and servicesEnsures customer vehicle is finished on time and details for customer services rendered and costs for those services, ensuring satisfaction at every step of interactionUses all methods of customer communication, including online bookings, phone calls, and in-person interactions, to schedule and book appointments, vehicle drop-offs, and vehicle pick-upsCommunicates with technicians about vehicle statuses, and ensures that vehicles will be ready for customer on timeActs as an advocate for clients when communicating vehicle problems and needs to repair departmentLiaises with technicians about parts ordering to ensure requisite parts are available when vehicle repairs require them, and communicates any time restrictions to customers in timely mannerProcesses customer paymentsDemonstrates extensive knowledge of service departmentService Advisor Skills and QualificationsPrevious Experience in Vehicle Service Department, Knowledge of Vehicle Parts and Services, Computer Skills, Customer-Facing Skills, Strong Communication Skills, Team Management, Sales ExperienceContact- Adarsh Shukla+919984884999
Keyskills :
managementcommunicationwarrantysalesommunicationskillscustomercommunicationteammanagement