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Branch Relationship Manager

3.00 to 5.00 Years   Kochi   05 Jul, 2023
SRI RAKSHA CONSULTANCY SERVICES
Job LocationKochi
EducationNot Mentioned
SalaryRs 7 - 9 Lakh/Yr
IndustryInsurance
Functional AreaSales / BDPre-Sales
EmploymentTypeFull-time

Job Description

    JOB SUMMARYIs responsible for managing, developing & supervising the team with a key focus on Service to sales through relationship management, sales productivity-per-executive, thereby achieving sales & service targets.KEY RESPONSIBILITIES:Identify, interview and select sales executives with support from HR.To meet the following productivity measures for the unit: Premium per executive, case rate, persistency, retention and a high % of executives exceeding planned productivity standardsExceed revenue targetsUndertake joint field work with executives and observe/demonstrate successful selling skillsConduct Fortnightly performance review (PRP) with executivesHelp executives use the GOLD system for maximizing business from a given target marketSupervise daily activity plan of all executives to ensure that these are being fulfilled as per the desired levelsEnsure that all executives under supervision perform 100% as per the companys rules and regulations wrt. Need based selling, Compliance and Customer serviceEffectively manage, track and convert leads provided by the in-house telemarketing unit.Engage with customers to provide quick response to customer queries, provide customer service.Assist in Direct customer service policyholders complaint resolution.Ensure retention of in his allocated book of relations.Educate team/ prospects about MNYL products vis--vis products of competition to enable them in taking appropriate decisionsMEASURES OF SUCCESS:Target Achievements (Adj. AFYP, NOP, % Penetration in assigned book of relations of team & Product Mix)Team G3 standard productivity (mainly case rate, case size & Collections) and % of executives consistently achieving G3 standards.Retention of TeamPersistency of PortfolioProcess ComplianceTimeliness & accuracy of reports% Collection (Plan Vs Actual)Complaint Resolution /Customer satisfactionSelf Development: Induction/Certifications/Trainings/Completion of Licensing

Keyskills :
telemarketingserviceprpcustomersellingreviewsalessupportfieldperformanceensureassistfulfilledpermanageinterviewconductdailyobserve/demonstrateexecutivesdirecttheseconverteffectivelyworkundertakefortnightlyareallprovide

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