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Customer Service Manager

10.00 to 14.00 Years   Kochi   22 Feb, 2025
Jio Platforms Limited
Job LocationKochi
EducationNot Mentioned
SalaryRs 12 - 24 Lakh/Yr
IndustryTelecom / ISP
Functional AreaAdministration / Facility / Transport
EmploymentTypeFull-time

Job Description

    Job TitleCustomer Service ManagerJob Description
    1. Provide support and guidance to accounts during the post-delivery phase
    2. Conduct service reviews with accounts
    3. Deliver VIP and influencer-level service
    4. Handle complaints, escalations, and dispute resolution with accounts
    5. Ensure timely revenue collection from the account
    Job TitleCustomer Service ManagerIndustryTelecom/OtherFunctional AreaJio AdministrationNo. of Vacancies1Experience10 - 14 yearsAnnual CTC1,200,000 to 2,500,000 INRQualificationsGraduate/Post-graduateJob LocationKochiMandatory Key Skills
    1. Problem-solving and analytical skills
    2. Understanding of customer expectations, customer application ecosystems, and management
    3. Excellent verbal communication and active listening skills
    4. Ability to interact with and influence senior staff

Keyskills :
customer serviceproblem solving

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