Customer Service Representative

Job Description

Job Position: Front Office & Customer Relationship Executive (Malayalam Mandatory)Job Location: Kochi, Kerala (100% In-Office)Salary: 10,000.00 - 15,000.00 per monthJob Type: Full-time, PermanentShift: Day ShiftAbout Our CompanyWe are a dynamic enterprise operating at the intersection of Real Estate, Premium Interior Design, and Digital Media. We are also the creators behind Hometech Malayalam, a leading YouTube channel dedicated to modern home technology, construction, and interior design. We are looking for a confident, articulate, and organized professional to manage our front office and drive our customer relationship management.Position OverviewAs our Front Office & Customer Relationship Executive, you will be the primary point of contact for our business. This is a dual-responsibility role combining professional front-desk management with active outbound customer care. You will be responsible for welcoming walk-in clients and executing structured follow-up calls with high-value leads generated through our interior design firm, real estate projects, and YouTube channel.Key ResponsibilitiesFront Desk Operations: Manage the reception area, greet corporate visitors, and handle incoming phone inquiries with a professional demeanor.Lead Nurturing & Tele-Calling: Conduct outbound follow-up calls to prospective clients who have inquired about our real estate and interior design services.Media Lead Coordination: Engage with viewers, leads, and collaborators connecting with us through our digital platform, Hometech Malayalam.Appointment Scheduling: Coordinate between interested clients and our internal teams (interior designers and project managers) to set up consultations.Database Management: Accurately update and maintain client interaction logs, feedback, and lead statuses in our tracking system.Required Profile & QualificationsGeographic Constraint: Strictly open to candidates currently residing in or willing to relocate to Kochi, Kerala.Language Proficiency: Absolute fluency in spoken and written Malayalam is mandatory. Ability to converse professionally in English is a strong advantage.Communication Skills: Strong telephonic etiquette, active listening skills, and the ability to explain services clearly and persuasively.Technical Literacy: Proficient with smartphones, internet browsing, social media (specifically YouTube), and basic computer applications (MS Office/Excel).Experience: 12 years of experience in Front Office, Tele-calling, Customer Support, or CRM (especially in Real Estate, Construction, or Interior Design industries) is highly preferred, though exceptional freshers will be considered.What We OfferA professional and vibrant office environment in Kochi.The opportunity to work within a growing, multi-industry business ecosystem.Clear day-shift timings with a professional work-life balance.Attractive Incentives. Job Position: Front Office & Customer Relationship Executive (Malayalam Mandatory)Job Location: Kochi, Kerala (100% In-Office)Salary: 10,000.00 - 15,000.00 per monthJob Type: Full-time, PermanentShift: Day ShiftAbout Our CompanyWe are a dynamic enterprise operating at the intersection of Real Estate, Premium Interior Design, and Digital Media. We are also the creators behind Hometech Malayalam, a leading YouTube channel dedicated to modern home technology, construction, and interior design. We are looking for a confident, articulate, and organized professional to manage our front office and drive our customer relationship management.Position OverviewAs our Front Office & Customer Relationship Executive, you will be the primary point of contact for our business. This is a dual-responsibility role combining professional front-desk management with active outbound customer care. You will be responsible for welcoming walk-in clients and executing structured follow-up calls with high-value leads generated through our interior design firm, real estate projects, and YouTube channel.Key ResponsibilitiesFront Desk Operations: Manage the reception area, greet corporate visitors, and handle incoming phone inquiries with a professional demeanor.Lead Nurturing & Tele-Calling: Conduct outbound follow-up calls to prospective clients who have inquired about our real estate and interior design services.Media Lead Coordination: Engage with viewers, leads, and collaborators connecting with us through our digital platform, Hometech Malayalam.Appointment Scheduling: Coordinate between interested clients and our internal teams (interior designers and project managers) to set up consultations.Database Management: Accurately update and maintain client interaction logs, feedback, and lead statuses in our tracking system.Required Profile & QualificationsGeographic Constraint: Strictly open to candidates currently residing in or willing to relocate to Kochi, Kerala.Language Proficiency: Absolute fluency in spoken and written Malayalam is mandatory. Ability to con

Keyskills :
Customer ServiceTelecallingAppointment SchedulingDatabase ManagementCommunication SkillsFront Desk ManagementLead NurturingLanguage Proficiency