Customer Support and Sales Development Associate

Job Description

About SpiceApp SpiceApp is a US-based restaurant technology platform serving Indian and multicultural restaurant groups across Pennsylvania, New Jersey, New York, Delaware, and surrounding areas. We build a unified ecosystem; Point of Sale, Kitchen Display System, online ordering PWA, payments, and AI-driven analytics that helps restaurant owners run faster, smarter operations. We are bootstrapped, profitable on a per-client basis, and now scaling our team to support our next phase of growth. We are small, fast-moving team and growing fast. This role sits at the center of that growth: you keep our existing customers running and you help fill the pipeline of new ones.About this Role You are the friendly voice on the other end of the phone, for the restaurants we already serve when they need help, and for the restaurants we want to win when we reach out. Support keeps our promise. Sales development fuels our growth. You do both.Two-thirds of a restaurants technology pain lands in the first two weeks after they go live, and again during the evening dinner rush. Thats when youre on the phones making sure our customers succeed. Earlier in your shift, between the US lunch and dinner rushes; youll be reaching out to new restaurants, researching them, and booking demos for our sales team. Its a role for someone who is energetic, genuinely enjoys talking to people, stays organized under pressure, and wants to grow with a company that is scaling fast.What You Will OwnCustomer & sales supportBe first response for inbound support phone and tickets across POS, kitchen displays, online ordering, payments, printers, and the dashboard. Most of this volume comes during onboarding (a customers first two weeks live) and the evening dinner rush. Log every issue as a ticket, track it to resolution, and write a short After-Action Report (AAR) on how it was resolved so the same problem is never solved from scratch twice. Turn recurring issues into knowledge-base articles the whole team can reuse. Handle what you can yourself (how-to questions, configuration, device restarts, menu and printer setup), coordinate onsite dispatch when needed, and escalate cleanly to the tech team for anything thats a real bug. Cross-functional coordination You will help with the sales development - to help fill the pipeline Score and qualify prospective restaurants against our ideal-customer profile (independent, multi-location Indian and multicultural groups not single locations, not franchises) using research tools and our AI research assistant. Build a short growth audit for each qualified target a snapshot of where that restaurant is leaving money or losing efficiency, and how SpiceApp helps so your outreach leads with value, not a pitch. Run outbound outreach by cold call and email during the golden calling window (2:304:30 PM ET, between the lunch and dinner rush) the proven high-conversion window for reaching restaurant decision-makers. Book qualified demo meetings for the sales team. Keep every touch logged in HubSpot and move deals cleanly through the pipeline stages so nothing falls through the cracks.Must-Have QualificationsExcellent spoken and written English: clear, warm, and confident on the phone with US restaurant owners. A friendly, energetic, service-minded personality. You genuinely like helping people and you dont get rattled when a customer is stressed. Strong organization and follow-through, you log things properly, you close the loop, and you dont drop tickets or follow-ups. Willing and able to work the US-aligned night shift onsite in Kochi Coachable and quick to learn software, youll master our platform in your first month and become the person customers trust.Nice to HaveConversational Hindi (a plus for connecting with some of our south asian restaurant owners). Prior experience in customer support, a call center / BPO (US or international process), inside sales, telecalling, or appointment-setting. Familiarity with a CRM or a helpdesk / ticketing tool. Exposure to restaurants, hospitality, or POS / payments technology.Shift, location & what we offerCompetitive fixed salary plus performance incentives tied to demos booked and support quality Full training on our platform, our sales playbook, and our support playbook; you will not be thrown in cold. A real growth path. This role is the front line of a company scaling; strong performers grow into dedicated Customer Success or Sales roles as we expand. Onsite at our Kochi office, working directly with our sales, onboarding, and tech teams.Compensation: 25,000.00 - 35,000.00 per monthApplication Question(s):Have you onboarded restaurant owners onto a POS, online ordering, or restaurant management software platform If yes, which platforms and approximately how many restaurants have you onboarded Do you have any experience working with restaurant industry or technology Work

Keyskills :
Customer SupportSales SupportTicketingSales DevelopmentCRMHelpdeskCold CallingPhone SupportEmail Outreach