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Genesys developer

4.00 to 8.00 Years   Kochi   25 Feb, 2023
Nustar Technologies India Private Limited
Job LocationKochi
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Must-Have
    • Overall IT experience of 5+ years - Experience in Genesys framework and exposure on genesys reporting
    • Experience in Genesys SIP(Session initiation protocol) server development [at least one project executed to completion. Preferably voice]
    • Experience in Genesys IRD/ORS application development
    • Experience on Java/J2EE application development/deployment
    • Experience in developing javascript code
    • Experience deploying applications on jetty will be desirable
    • Experience in using GIT
    • Good communication skills
    • Good analytical skills and ability to research and present findings
    • Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging
    • Very good Communication skills, to be able to handle aggressive clients
    Good-to-Have
    • Strong Technical Experience with Genesys Multimedia Solutions
    • Strong experience in Contact Center platform
    • Strong Technical Experience with Contact center applications and platform
    • Experience in designing and developing Genesys Multimedia solutions(Chat)
    • Experience in Contact center environment, applications
    • Strong business analysis, requirements, design and documentation skills
    • Ability to communicate both functional and technical concepts to the client and team mates
    • Ability to apply technology to solve business problems
    • Ability to work on all phases of complex work assignments
    • Understanding of technical architecture and strategies of Contact center system
    • Excellent interpersonal skills with ability to influence clients and management
    • Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options

Keyskills :
genesys frameworkgenesys

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