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| Job Location | Kochi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Good working knowledge of computer i.e., MS-Office Excellent verbal & written communication & presentation skills. Good Interpersonal & people management skills with good problem solving approach. Expert knowledge of service procedures Good analytical skills for MIS, number crunching & reporting to internal & external customers. Ability to exercise managerial judgment and perform as a mentor. Demonstrated Customer Service Skills. Good working knowledge of computer i.e., MS-Office 10 Additional Skills 11 Experience 1-3 Years 12 Job Description Responsible for managing team of associates - usually 1:15 ratio. Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer s needs. Motivating associates through effective management, career development & implementation of reporting mechanisms. Analysis of reports including process dashboards, team performance reports, initiating appropriate action plans & initiate trainings. Ensure EWS and STAR responsibilities Manage attendance & attendance incentive for the team.,
Keyskills :
msofficecustomercarecustomerfocusproblemsolvingcustomerservicepeoplemanagementeoplemanagementskillsnewhiresteamperfmanceanalyticalskillsmanagementskills