Manager- Conflict Checking(Secondary Research/Finance)- Night Shifts

Job Description

Roles and ResponsibilitiesRole name and descriptionWe are looking for a Manager for the Conflict Checking team under Risk Management Services (RMS) based out of Kochi.The opportunityThe incumbent will manage the conflict checking process at the Kochi Centre, serving multiple customer groups and will lead a team of conflict checkers and supervisors. He/she will be responsible for the team s productivity, quality of service, performance management, recruitment and development of the team members. He/she will also assist the RMS leadership in socialising the RMS services to the existing and potential customer groups and further enhancing the outreach of services.Key responsibilitiesSERVICE DELIVERY: CONSTITUTING ~40% OF THE ROLE

• Coordinates the implementation of Global Delivery Services support to conflict checking process across multiple customers
• Develops comprehensive knowledge of Global / local conflict policies and can apply them to real situations as needed
• Builds up significant domain expertise on conflict checking and other related RMS processes and tools
• Assists in managing efficiency and productivity of team members on a day-to-day basis. Ensures adherence to conflict checking work-flow protocol and tools.
• Proposes suggestions and solutions for improvements to processes. Identifies and reports best practices within area of focus.
• Coordinates training schedules for new and existing members of the team.
• Able to work with/ influence (wherever required) people at all levels in the organization.

PEOPLE MANAGEMENT: CONSTITUTING ~30% OF THE ROLE.

• Responsible for performance management and appraisals of the team.
• Coaches and mentors team members for professional development, and recommends training requirements to address perceived gaps
• Conducts one on one meeting with counselees and skip level meetings for counselee s counselees.
• Manages and enables career development plan for the wider team.
• Conducts and leads the hiring process.

CLIENT MANAGEMENT: CONSTITUTING ~30% OF THE ROLE

• Responsible for consultation or escalation of conflict checks to Area Conflicts Leaders or Regional Conflict Coordinators on a timely basis/ as needed.
• Work along with the leadership in meeting the agreed Service Level Agreements (SLA).
• Managing the client s expectation through a robust client management framework.
• Responsible for responding to client escalations and ensuring preventive actions are put in place.

Responsibilities, Qualifications, Certifications - ExternalSkills and attributes for success

• Excellent team attitude, inter-personal and leadership skills; proven expertise in leading 30-40 member teams
• Responsible for different KPIs for the process and communicating any deviations.
• Exceptional and proven customer service skills, including responsiveness and commitment to quality.
• Highly developed verbal communication, business writing and presentation skills.
• Need to have some prior hands on experience on basic project management skills working on different time bound projects (internal and external) and managing the same effectively.
• Highly motivated with ability to perform well even when under pressure; proven ability to successfully complete multiple tasks in a fast-paced environment
• Good awareness of overall business and economic environment at a country-level and at a global level.
• Demonstrate strong problem-solving skills, including creativity and innovative thinking
• Bring innovation to improve processes and work products and can learn/adapt quickly when required.
• Ability to listen to, and accurately capture others ideas, expectations and concerns; should be clear and concise when responding to questions.

To qualify for the role, you must have

1. Good analytical skills with a logical mind-set.
2. Ability to work in a team and foster teamwork among others.
3. Ability to work with a global mind-set.
4. Ability to work on multiple projects at a time.
5. Ability to handle and resolve queries from the team and onshore risk team, part of the escalation matrices.
6. Ability to work flexibly over different shifts as needed, and to work in late evening/ night shifts catering to a wide span of global stakeholders mainly US/ Americas.
7. Ideally, you ll also have
8. Unquestionably high standard of ethics, integrity, and values

What we look for

• MBA from a reputed institute or a post-graduate degree.
• With 10-12 years of rich experience in; -
• Compliance functions in Big 4 or other professional service organizations with geographically diverse workforce.
• Demonstrated ability to execute against project plans and expectations
• Well-developed analytical, interpersonal, and communication (both verbal and written) skills in English
• Advanced MS Office knowledge (especially in excel, presentation (ppts))
• Proficient research & analysis skills (knowledge of databases desirable)

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Keyskills :
quality of servicems officeservice levelproject plansrisk managementproblem solvingglobal deliverycustomer servicebusiness writingclient managementanalytical skillsmanagement skillsleadership skillsproject managementcareer developmentpreven