Markets Operations - EMEIA FSO - Senior Associate

Job Description

Job description: Senior Associate, Market Operations, EMEIA FSO Operations SupportGrade: Senior AssociateGDS & Market Ops summary:Global Delivery Services (GDS) Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.As part of the Market Operations, Sector Operations Support team, the Senior Analyst would have to handle multiple responsibilities like Project Management, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong excel and visualisation skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.Essential deliverables and processes include

• Sales & Pipeline reporting and analysis
• Revenue reporting
• Program/ Project Coordination
• Revenue Planning sector support
• Support on tools and data updations
• Pipeline hygiene and chaser email
• Collating action points from leadership meeting and driving their execution
• Internal review of deliverables
• Suggesting value adds and automation support
• Other adhoc projects

Note: This above list of activities are not exhaustive but only give an indication of the nature of the project.Requirements (including experience, skills and additional qualifications)Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science) with 5 to 8 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Project coordination Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
• Project Management Basic/ Intermediate knowledge of Project Management concepts and tools
• Excellent Reporting and Analytical skills Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, capable of identifying probable areas of automation and implementing them
• Presentation and facilitation skills - Ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Process improvement Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.

Minimum Expectation:

• Excel Pivot tables, look ups, filtering, conditional formatting, validation etc.
• PPT Insert graphs/shapes, alignment, text justification, text margins etc.
• Advanced knowledge and hands on experience on Data Visualisation tools like Power BI and similar technologies
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
• Be responsible for review of deliverables produced by team members as part of Quality Assurance
• Business acumen and Adaptability Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• High degree of professionalism and integrity

Desired skills

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
• Process automation skills using Excel VBA
• Working knowledge on data visualisation tools like Power BI, Tableau etc
• Experience doing secondary research using Google and other external sources like Factiva, Company Inforgator, BoardEx, OneSource etc
• Content management Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc.
• Ability to manage delivery expectations of a small group of Associate level resources
• Self-motivated towards continuous learning and upskilling
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one s own/ others cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage ones emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box

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Keyskills :
customer relationsinsurancequalitysalesmisbusiness process managementclient relationship managementstatements of work sowreportinganalysis