Markets_Senior Associate - Ops_ Sr Associate- EMEIA FSO Strategic Solutions Support

Job Description

Position: Senior AssociateService Line: MarketsLocation: CochinEducation: Any GraduateExperience

• 5 - 8 years of experience.

Job BriefGDS & Market Ops summary:Global Delivery Services (GDS) Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe. EMEIA FSO Strategic Solutions Acceleration TeamAs part of the EMEIA FSO Strategic Solutions Acceleration support team, the Senior Analyst should be highly motivated, client focussed and able to handle multiple responsibilities including Project Management, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong excel and visualisation skills, insights generation, work ethic and attention to detail as the team has a high focus on accuracy and timeliness. This role will focus on implementing NextWave strategy which places Strategic Solutions even more firmly in the heart of how we focus on serving our clients.The role also requires good written and spoken English communication skills including communication over emails and MS Teams, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.The Senior Analyst will work with a wide variety of internal clients to deliver change and improve the go-to-market Strategic Solutions model to strengthen the go-to-market acceleration of our EMEIA FSO Strategic Solutions.The opportunityThe Senior Analyst will manage a portfolio of projects and initiatives relating to the implementation of the EMEIA FSO Strategic Solutions FY21 priorities, linked to NextWave strategy implementation.Working under the guidance of the EMEIA FSO Strategic Solutions Operations stakeholders, you will focus on the portfolio of Strategic Solutions to deploy operational support and review Strategic Solutions progress.Essential deliverables and processes include:

• Sales & Pipeline reporting and analysis.
• Revenue reporting.
• Program/ Project Coordination.
• Support on tools and data updations.
• Collating action points from leadership meeting and driving their execution.
• Suggesting value adds and automation support.
• Support project progress and Management Information (MI) on the portfolio of Strategic Solutions.
• Support regular status reviews and communicate performance metrics.
• Support in the FY21 Strategic Planning process for Solutions.
• Support the PMO of individual Strategic Solution teams, where required.
• O ther adhoc project-based activities as required by AIBD leadership, reporting to the EMEIA FSO Strategic Solution stakeholders

Note: This above list of activities are not exhaustive but only give an indication of the nature of the project. Requirements (including experience, skills and additional qualifications)Experience and qualifications:

• Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science) with 5 to 8 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.

Mandatory skills & attributes:

• Project coordination Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
• Project Management Basic/ Intermediate knowledge of Project Management concepts and tools
• Excellent Reporting and Analytical skills Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, capable of identifying probable areas of automation and implementing them
• Presentation and facilitation skills - Ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Process improvement Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.
  • Minimum Expectation:
    • Excel Pivot tables, look ups, filtering, conditional formatting, validation etc.
    • PPT Insert graphs/shapes, alignment, text justification, text margins etc.
    • Advanced knowledge and hands on experience on Data Visualisation tools like Power BI and similar technologies
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
• Be responsible for review of deliverables produced by team members as part of Quality Assurance
• Business acumen and Adaptability Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• High degree of professionalism and integrity.

Desired skills and attributes

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
• Process automation skills using Excel VBA
• Working knowledge on data visualisation tools like Power BI/Tableau etc
• Prior experience working with large set of CRM data, revenue data
• Data analysis, Dashboarding
• Content management Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc.
• Self-motivated towards continuous learning and upskilling. Proactive self-starter with a committed team-oriented attitude
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage ones emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box
• Energetic, personable, team player with a willingness to muck in where necessary
• Ability to influence and communicate within all levels of the organization
• Effective influencing and relationship building skills
• Strategic thinking and analytical skills
• Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
• Ability to take ownership and personal responsibility
• Excellent decision making/problem solving skills
• Ability to manage conflict to successful resolution
• A strong executive presence.

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Keyskills :
customer relationsinsurancequalitysalesmisbusiness process managementclient relationship managementpower bistatements of work sowreportinganalysis