MarketsSenior Associate Ops Sr Associate Nordics

Job Description

Position: Senior AssociateService Line: MarketsEducation:Graduate / Post-graduate - (Business Administration, Finance, Information and Data Science)with 7 to 9 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.Experience7-9 years of experience.GDS & Market Ops summary:Global Delivery Services (GDS) - Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.Our diverse teams specialize in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.Business unit specific description Market Operations NordicsAs part of the Market Operations, Service Line & BD Support team, the Senior Associate would have to handle dual responsibility of Program Management and Reporting & Analysis. The role requires a strong work ethic and attention to detail for a highly regarded team that focuses on accuracy and timeliness.The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.Essential deliverables and processes include:

• Handling the queries raised by the regional teams on CRM InterAction and being a functional consultant of the tool
• Weekly /monthly Sales & Pipeline and Revenue reporting
• Supporting regional Business Development team with Insights and Framework in introduction of new technology to enhance business operation
• Ability to analyze large datasets and to write comprehensive reports
• An analytical mindset and inclination for problem-solving
• Budget forecast and budget report auditing
• Knowledge of creating workflow in Alteryx and expertise in VBA macro will be added advantages
• Manage stakeholder expectations in relation to deliverables
• Other ad-hoc projects

Note: This above list of activities is not exhaustive but only give an indication of the nature of the role.Requirements (including experience, skills and additional qualifications)QualificationsGraduate / Post-graduate - (Business Administration, Finance, Information and Data Science)with 7 to 9 years work experience in financial services industry having exposure to business process management (BPM), consulting, research and/or some corporate strategy.Mandatory skills & attributes:

• Project coordination - Capable of facilitating efficiently between multiple stakeholders /programs/initiatives
• Excellent reporting and analytical skills Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, excellent data handling skills, capable of identifying probable areas of automation and implementing them
• Presentation and facilitation skills - Ability to drive meetings, build dashboards/presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Project coordination Capable of effectively engaging in multiple stakeholders, understanding the objectives of their programs/initiatives
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end

• Be responsible for review of deliverables produced by associates as part of Quality Assurance
• Business acumen and Adaptability Capable of quickly understanding the needs of the business and to be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / details of projects and move to delivery mode in a short span
• Process improvement Identify opportunities to optimize the process for quicker TATs, better quality, more insights etc.
• Attention to detail - Utmost importance to numbers, formatting etc.
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing and speaking skills
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.
  • Minimum Expectation:
    • Excel Pivot tables, look ups, filtering, conditional formatting, validation etc.
    • PPT insert graphs/shapes, alignment, text justification, text margins etc.
• High degree of professionalism and integrity

Desired skills

• Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
• Process automation skills using Excel VBA, Alteryx
• Working knowledge on data visualization tools like Tableau, Power BI etc.
• Ability to manage delivery expectations of a small group of Associate level resources
• Self-motivated towards continuous learning and upskilling
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of other cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage ones emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box
• Content management Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc.
• Experience dealing with Business leaders/leadership groups
• Proactively provide suggestions and solutions, generating ideas, identifying opportunities to expand scope
• Self-motivated towards continuous learning and upskilling

Software Skills Required

• Microsoft Excel, macro level expertise
• Microsoft PowerPoint
• Microsoft Word
• SharePoint
• Alteryx
• Power BI

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Keyskills :
analyticalusinessprocessmanagementcustomerrelationseffectivecommunicationskills