Senior Associate Market Operations

Job Description

GDS & Market Ops summary:Global Delivery Services (GDS) Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions. Our diverse teams specializes in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe. Business unit Market Ops APACAs part of the Market Operations Enablement Support team, the Senior Analyst would have to handle multiple responsibilities by providing operational support to APAC Tax - GCR or Tax - ITTS/TP on various activities like Reporting & Analysis, Program management, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.Essential deliverables and processes include:

• Performing weekly/monthly Sales & Pipeline and Revenue reporting.
• Build analytical dashboards using Data Visualisation tools to derive insights and enable forecasting
• Responsible for developing and communicating crucial performance weekly/monthly dashboards to the wider team
• Identifying patterns and trends in data sets and working alongside teams to establish business needs
• Handling the queries raised by the business teams and educating the team on how to use the dashboards to derive better insights
• Ability to analyse large datasets and to write comprehensive reports
• An analytical mindset and inclination for problem-solving
• Performing chaser activity for Pipeline hygiene
• Knowledge of creating workflow in Alteryx and working with Power BI tool will be added advantage
• Manage stakeholder expectations in relation to deliverables
• Other adhoc projects

Requirements (including experience, skills and additional qualifications)Experience and qualifications:

• Post-graduate - (Business Administration, Finance, Information and Data Science, others) with 5 to 8 years exposure to business process management (BPM).

Mandatory skills & attributes:

• Excellent reporting and analytical skills Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, excellent data handling skills, capable of identifying probable areas of automation and implementing them
• Presentation and facilitation skills - Ability to drive meetings, build dashboards/presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
• Project coordination Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
• Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
• Be responsible for review of deliverables produced by staff as part of Quality Assurance
• Business acumen and Adaptability Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
• Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
• Process improvement Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
• Attention to detail - Utmost importance to numbers, formatting etc
• Multi-tasking capability - Effective time management and prioritization
• Excellent Communication - Listening, reading, writing & speaking skills
• Experience working with Business leaders/leadership groups
• MS Office skills: Advanced level experience in Excel reporting & PowerPoint.
  • Knowledge of few Data Visualisation tools like Power BI, Tableau.
  • Excel Pivot tables, look ups, filtering, conditional formatting, validation etc.
  • PPT insert graphs/shapes, alignment, text justification, text margins etc.
• High degree of professionalism and integrity

Desired skills:

• Ability to manage delivery expectations of a small group of associate level resources
• Self-motivated towards continuous learning and upskilling
• Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
• Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one s own/ others cultures & impact on decisions
• Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage ones emotions to adapt to environments
• Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
• Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box.

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Keyskills :
customerrelations insurance quality sales mis businessprocessmanagement clientrelationshipmanagement effectivecommunicationskills powerbi tatementsofworksow reportinganalysis