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| Job Location | Kochi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Network / System AdministrationGeneral / Other Software |
| EmploymentType | Full-time |
We are seeking a Senior Technical Support Engineer to join our fast growing company. You will be responsible for providing in- depth technical support to our customers, end users, and support partners. Responsibilities Troubleshooting, diagnosing and resolving technical issues raised by the end users over our clients ticketing system or chat. Write technical articles for the knowledge base. Act as mentor for Level I staff. If you prove yourself to have the managerial abilities, you will be act as supervisor / team leader for a shift/ team. Work directly with customers via phone and trouble tickets to resolve hosting service related issues. Participate in the planning of future network services and development of internal applications to accomplish requirements and improve overall efficiency. Skills Required Windows/ Linux/ Unix system administration skills. Excellent customer management and communication skills. Min 2 years experience as a technical support engineer. Good understanding of netfilter/ iptables. Good knowledge in web servers, NFS, DNS, NIS, MTAs. Nice to have experience with Apache, Litespeed, CentOS, Nagios, Cacti, DNS, hosted services, MySQL, R1soft, Wordpress, cPanel. TCP/ IP networking & troubleshooting. Good knowledge of network design - Working with Firewalls, DNS, Load Balancers. Prefer some programming experience (particularly Bash, Shell, Perl, Python, PHP, HTML, MySQL). Knowledge of relational databases including a database query language. Strong written communications skills in English language. B.Tech / B.E in Computer Science / IT / ECE. Good knowledge on shell scripting. Certifications like RHCE, CCNA, MCSE, MCP, RHCT etc are preferable. Hands on experience with control panels like cPanel, Plesk, Ensim, H- Sphere, Direct Admin, dotNetPanel etc.,
Keyskills :
centos dns loadbalancing firewall plesk nfs nagios iptables etw kdesignadministration ipnetw king