STS Service Manager

Job Description

Service ManagerEY Technology:Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 250,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day. Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.EY Technology supports our technology needs through three business units:Client Technology (CT) - focuses on developing new technology services for our clients. It enables EY to identify new technology-based opportunities faster, and pursue those opportunities more rapidly.Enterprise Workplace Technology (EWT) EWT supports our Core Business Services functions and will deliver fit-for-purpose technology infrastructure at the cheapest possible cost for quality services. EWT will also support our internal technology needs by focusing on a better user experience. Information Security (Info Sec) - Info Sec prevents, detects, responds and mitigates cyber-risk, protecting EY and client data, and our information management systems.The opportunityThe Service Manager partners closely across the Security Technology Services (STS) organization and Information Security to support and management of STS products and services. This includes analytics and reporting, service reviews, service improvements, service transition, introduction and readiness, and other activities as identified pertaining to end-to-end service management of internal security technology offerings.Your key responsibilities

• Educate stakeholders on the key capabilities available through internal products and services meeting specific security controls
• Ensure service introduction, transition, and readiness activities are being delivered for new STS products, and work to incorporate into the Service Catalogue.
• Drive early adoption of the products and build relationships to retain engagement throughout the life of the service offering
• Monitor usage and manage metric reporting demonstrating product effectiveness and value proposition.
• Gather product feedback from stakeholders and vendors for collaboration with Service Owners, Architecture and Engineering on roadmaps.
• Drive service review discussions providing measurements on usage, performance and effectiveness of service offerings.
• Support service improvement and product compliance initiatives for assign product portfolio.
• Own and manage other BAU activities for assigned portfolio, such as audit support, documentation, license management, contract reviews, and miscellaneous mini projects that arise.

Skills and attributes for success

• Conceptual knowledge of security applications and technologies, as well as operating system platforms including Cloud technologies, to support proper recognition and potential impact of new product or service introductions
• Experience with developing management reporting and process improvement action
• Analytical acumen and solution orientation to provide recommendations to teams and leaders in support of avoiding financial, operational, and security risks to EY and our customers.
• Build and maintain strong relationships across all levels of a matrixed, geographically and culturally dispersed organization
• Effective communication and analysis skills to break down complex issues, formulate solutions, and influence partners at various levels of the organization including senior management.
• Possess knowledge of the Information Technology Infrastructure Library (ITIL) to drive compliance in Incident, Problem, and Change processes and drive as necessary.

To qualify for the role you must have

• Degree in Computer Science or related discipline, or equivalent work experience
• 5 - 7 years working within Information Technology in a global firm
• Experience in project management, service introduction, and service readiness processes

Ideally, you ll also have

• ITIL v3 Foundation Certification a plus

What we look for

• Critical thinking skills demonstrating analytical and systematic approach to problem solving
• Experience working in a global virtual environment
• Excellent interpersonal, communication and presentation skills
• Good judgment, tact, and decision-making ability
• Ability to understand and integrate cultural differences and motives and to work with cross cultural teams.
• Ability to deal with ambiguity and change, and exercise appropriate time management to meet deadlines
• Ability to work autonomously but also within a team environment where necessary

What working at EY offers We offer a competitive remuneration package where you ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. About EYAs a global leader in assurance, tax, transaction and advisory services, we re using the finance products, expertise and systems we ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we ll make our ambition to be the best employer by 2020 a reality.If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. Join us in building a better working world.Apply now.,

Keyskills :
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