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| Job Location | Kochi |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Technical Support / Helpdesk |
| EmploymentType | Full-time |
We are seeking Cloud DevOps Support Engineers with great interpersonal skills andexperience in Analytical, Problem Solving, Monitor and Support 24X7 type projects.Role and ResponsibilitiesStrong analytical skills with demonstrated problem solving ability.Set up a process for complete 24 X7 support type of project, monitor performanceparameters, client SLA, rotation shift etc.Support DevOps platform in trouble shooting and Root cause issues built on severalopen source DevOps toolsProviding ticket based functional product support to our Global customers.Implement Incident Management Process to resolve incidents.Monitoring & checking the incidents for accuracy & correctness.Follow up with customers and ensure issue has been closed.Creating new or building up existing knowledge base as and when technical queriesland which is useful for learning and development.QualificationsBachelor s degree with 4+ years of experience in an enterprise environmentExperience with Java, Python and AWS tools.Experience working in Enterprise Support models.Knowledge of SCM, Static Code Analyzer, Build and Release, Continuous Integrationtools and frameworks such as SVN, GIT, ANT, Maven, Sonar, Jenkins, Ansible and DockerKnowledge of cloud computing and/or the development of SaaS/IaaS/PaaS applicationsUnderstanding of DevOps methodologies for automated code test, integration,deployment, and assuranceUnderstanding of cloud infrastructure and the compute stack based on Linux, and/orWindows, the management tools, and the network integrationExcellent written and verbal communication skills in English,
Keyskills :
troubleshooting lan operatingsystems switches stronganalyticalskills rootcause opensource knowledgebase cloudcomputing problemsolving analyticalskills enterprise etw king productsupp supp tengineers