Teams Engineer

Job Description

Job Summary: EY is a global leader in Advisory, Assurance, Tax, and Transaction Services. In our globalizing economy the availability of skills and expertise is becoming more and more distributed. Within the End User Technology Experience team, we enable EY professionals to meet the increasing pace of business by delivering productivity and collaboration solutions that empower them to work together where they want and how they want.The Teams Engineer is a highly skilled role providing application / solution development services in a defined Teams Project. Performs configuration changes on the Teams platform and executes approved designs. Closely work with project managers, Architects,team leaders and technical leads to resolve issues which arise within projects. This role would also participate in any escalations, root cause analysis and service optimization for a given service or product.The End User Technology Experience requires a seasoned engineer to provide technical guidance on Teams Platform solutions and O 365 Cloud Services. Candidate must be a self-starter with Agile framework experience and provide RISK/Technical architecture leadership. Essential Functions of the Job Engineer :

• Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.
• Produce high-quality solution or infrastructure development and engineering deliverables, in accordance with the platform roadmap and project timelines
• Execution of process engineering and operational improvement initiatives, automation, efficiency for platforms/products
• Provide input into product selection and standards, design, and certification
• Adheres to firm s Develops, Agile Transformation and ITIL methodologies
• Experience with multi-geography, multi-tier service design and management
• Maintain effective and consistent communication with teammates, peers and the leadership team
• Raise risks and issues to the team technical lead, team lead and project managers when necessary
• Resolve and act as escalation and coordination point for incidents and problems related to escalations from operations and performs root cause analysis.
• Performing audits and analysis of existing products for the purpose of ensuring proper configuration management and consistency

Knowledge and Skills Requirements:

• Capability to help client s structure, plan, estimate, deliver, deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Deep knowledge and Experience with managing MS Teams design
• Served as the lead Engineer for Office 365 Platform services in SharePoint Online, Teams and OneDrive for business
• Deep experience with Azure AD Group, O365 license management and O365 Groups
• Exposure to O365 Guest Access and Third-party integration
• Platform Expertise using Microsoft Graph, Power Apps, Flow and O365 Groups
• Build technical artifacts for Engineering and operational teams
• Brings proven industry leading technical expertise in Lync, Skype for Business and Collaboration tools
• Good understanding of the technical aspects of the product(s)
• 5-10 years experience in an Engineering role

Other Requirements:

• The role may require minimum travel, participate in workshops and available in US business hours

Job Requirements: Education:

• Bachelor Engineering or Science discipline

Experience:

• Approximately 10 years of experience in a comparable Technical role.

Certification Requirements:

• Azure AD, Skype for Business, O365 or Teams Certification

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Keyskills :
rootcauseanalysiscommunicationechnicalleadteamlead