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Telephonic For Airline Customer Service Representative (Freshers)

1.00 to 10.00 Years   Kochi   20 Jul, 2026
Fly Journey Aviation
Job LocationKochi
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    As an Airline Customer Service Executive in Kochi/Cochin, India, you will be responsible for assisting passengers with flight bookings, resolving customer inquiries, and providing excellent service to ensure a smooth travel experience. You will handle check-in procedures, manage luggage inquiries, and assist passengers with boarding processes to ensure a seamless journey. Additionally, you will handle customer complaints and issues effectively and professionally, maintaining a positive attitude and ensuring customer satisfaction.The ideal candidate for this role will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be detail-oriented, organized, and able to multitask effectively. A high school diploma or equivalent is required, with previous customer service experience preferred but not mandatory. You should have a passion for helping others and a willingness to go above and beyond to assist passengers and provide exceptional service. A strong work ethic, team player mentality, and a commitment to delivering top-notch customer service are essential for success in this role.Experience0 - 3 YearsNo. of Openings58Education12th PassRoleAirline Customer Service ExecutiveIndustry TypeAviation / Airline / AerospaceGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office As an Airline Customer Service Executive in Kochi/Cochin, India, you will be responsible for assisting passengers with flight bookings, resolving customer inquiries, and providing excellent service to ensure a smooth travel experience. You will handle check-in procedures, manage luggage inquiries, and assist passengers with boarding processes to ensure a seamless journey. Additionally, you will handle customer complaints and issues effectively and professionally, maintaining a positive attitude and ensuring customer satisfaction.The ideal candidate for this role will have excellent communication skills, a friendly and approachable demeanor, and the ability to remain calm under pressure. You should be detail-oriented, organized, and able to multitask effectively. A high school diploma or equivalent is required, with previous customer service experience preferred but not mandatory. You should have a passion for helping others and a willingness to go above and beyond to assist passengers and provide exceptional service. A strong work ethic, team player mentality, and a commitment to delivering top-notch customer service are essential for success in this role.Experience0 - 3 YearsNo. of Openings58Education12th PassRoleAirline Customer Service ExecutiveIndustry TypeAviation / Airline / AerospaceGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office

Keyskills :
customer servicecommunication skillsorganizationproblemsolving

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