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Travel engagement executive

1.00 to 5.00 Years   Kochi   12 Oct, 2023
Jobs Territory
Job LocationKochi
EducationNot Mentioned
SalaryRs 3.0 - 4.0 Lakh/Yr
IndustryTravel / Tourism
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Job Responsibilities:
    • Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
    • Complaint Resolution- Attending to members complaints and discrepancies, resolving them and taking corrective action.
    • Managing cancellations post-rescission and maximizing member retention.
    • To ensure quality and adherence to process and timelines as specified for each activity.
    • Generating revenues for the organization
    • Suggesting and helping members for up gradation, revivals and reinstatement.
    • Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
    • Ensure Post holiday calls are made to obtain member feedback and generate referrals.
    • To ensure that all the interactions assigned to Self are resolved within the specified time limit.
    Required Skills: Good Performer, Multi-skilled, extrovert & good communicatorQualifications & Experience: Graduate witha minimum 1 yearof experience Sales/ Customer Service

Keyskills :
travelmanagement

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