Customer Service Engineer

1.00 to 2.00 Years Kurukshetra 20 Jul, 2019

Job Location	Kurukshetra
Education	Not Mentioned
Salary	Not Disclosed
Industry	Recruitment Services
Functional Area	Customer Service (Domestic)
EmploymentType	Full-time

Job Description

To provide technical support to the Sales and Marketing team to ensure meeting of
Sales targets and drive consumer delight

Primary Responsibilities:Technical Support and Inputs:

Understand Sales and Marketing plans for superior
Provide technical support to consumers, dealers and other employees of the organization on
product, architecture and other related activities.
Conduct site visit as per requirement from the customers and advise them on structural best
practices.
Guide customers in getting design details for their house construction.
Conduct workshops or presentations for customers to enhance their awareness on good
construction practices and use of material etc.
Regularly visit architects and engineers too
Build mutually beneficial relationships.
Provide inputs on optimizing the material and rebar consumption
Explain about the benefits of using .
Imparting training to masons and bar binders on construction practices.
Support the Sales and marketing team in responding to complaints and queries of
consumers.
Regularly provide technical insights to the Sales and marketing

People and Self Development

Regularly conduct knowledge sharing sessions to enhance product or technical knowledge of
the Sales and Marketing teams.
Participate in performance reviews and other knowledge sharing sessions.
Incorporate feedback provided in regular day to day working.

Initiatives:

Support implementation of initiatives for improvement in the current systems and
processes.
Oversee any other work as per business need as communicated by the superior.
Key Interface: Internal:
Manager Sales / Area Sales Officers
Manager Operations and Logistics
Supervisor Operations

Key Interface: External:

Architects, consumers, dealers, masons and other influencers
Minimum Requirements:
Education: Degree or Diploma Holder in Civil Engineering
Experience: Minimum 3 years of experience in Civil engineering
MS Office and Communication skills
Preferable Requirements: Experience in Construction Industry.

Keyskills :
logisticsindustrycommunicationsitedesignoperationsbararchitecturesupportcivilervicecustomerofficetechnicalskills

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Customer Service Engineer

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