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AM NC area service

3.00 to 6.00 Years   Lucknow   28 Dec, 2019
Vodafone
Job LocationLucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

  • Responsible for ensuring NC meets all of its Service Obligations to allocated Customers ensuring retention, profitable growth and customer satisfaction (NPS).
  • Working in Strategic partnership with the Account Team to embed business relationships at Senior level within the Customer base, by developing and nurturing a key understanding of our Customers strategy and Business model and translating that into VF accountability.
  • Maintaining key relationshipsinto all functional teams within VF to deliver an exemplary service experience.
Accountabilities:
  • Day to day leadership of the Service capability alignedto nominated accounts and working collaboratively with Account teams to own service relationship
  • Own Account level Service Improvement programs and run them through the Service managers Churn and Revenue management for the segment
  • Lead best of breed continuous service improvement by ensuring the development and implementation of Service Development and / or Improvement Plans in collaboration with Customers, Partners and Affiliates.
  • Identifies opportunities for revenue growth - translates customer needs into solutions that enables both thecustomer and Vodafone profitability KPI:
  • NPS and ENPS
  • Account profitability & Revenue Generation Service and process optimisation to improve our Cost to Serve whilst mitigating/reducing service credit penalties Identifying cross sell opportunities to enhance the service experience
  • Net Base Management through effective Retentions Management Competencies:
  • Customer obsessed, able to nurture and manage deep customer relationships on all levels Excellent C level communication, stakeholder , influencing and relationship skills
  • Responsible for the Customer Experience of the Account ensuring that Vodafone delivers on its service commitments to the Customer
,

Keyskills :
accounts accountability management communication strategy evenue experience customer

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