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Job Location | Lucknow |
Education | Not Mentioned |
Salary | Rs 50,000 - 5 Lakh/Yr |
Industry | Real Estate |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
The Customer Service Manager attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs.- Generate Consumer insights through research, market work, analytic and build propositions through new and high impact ideas for on-boarding and retaining the customers.- Drive the Online Customer Acquisition business (Occupancy) - traffic, and drive customer growth by identifying new opportunities through creative problem solving.- Work in an environment of agile multivariate A|B testing and measurement to incubate growth marketing programs and then deliver them in a scalable and repeatable model for the overall business.- Design and execute CRM engagement programs for newly acquired users and devise transaction journeys for them. Improve Conversions by overall Funnel Management leading to bookings and check-ins.- Drive revenue/efficiency targets from certain online marketing channels such as Moengage & Google and Facebook Marketing Platforms- Ability to segment CRM clusters by relevant attributes, and define revenue enhancement programs for each segment with clear goals and by using full stack marketing channelsRequired Skills :- First principal problem solving, analytical skills and curiosity to solve business problems- Deep interest in research, data, analyzing data and the ability to see beyond the numbers to drive sound decision-making- Good understanding or high interest to learn SQL, R or Pythoncontact at- GALAXY RESOURCE PVT.LTD.2nd Flor Pc Jain Building,18 Madan Mohan Malviya MargNEAR GULMOHAR APARTMENTLucknow Uttar Pradesh 226001
Keyskills :
crmustomerservicesolvingqueriescustomerretentioncustomerexperiencemanagementcustomercare