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Guest Services Associate Front Office

2.00 to 3.00 Years   Lucknow   24 Jul, 2019
Job LocationLucknow
EducationNot Mentioned
SalaryNot Disclosed
IndustryHotel / Restaurant
Functional AreaFront Office / Guest Relations
EmploymentTypeFull-time

Job Description

Posting Date Jul 09, 2019Job Number 19093669Job Category Rooms and Guest Services OperationsLocation Renaissance Lucknow Hotel, Vipin Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India VIEW ON MAP Brand Renaissance HotelsSchedule Full-timePosition Type Non-Management/HourlyStart Your Journey With UsYou were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask why when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn t find in a travel guide. If this sounds like you, you re in the right place. You ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, its a place to discover, a place in the world with style like yours. That s why we re not just looking for anyone. We re looking for someone like you.Job SummarySupply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities.Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.,

Keyskills :
confidentialityualityassurancebehavioraltraininghousekeeping

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