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Job Location | Lucknow |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Cement / Building Material |
Functional Area | General / Operations Management |
EmploymentType | Full-time |
Responsible for managing the Fraud and Misselling Control operations for the company. Generating data and reports on Fraud and Misselling cases and work with the concerned functions to minimise such cases-Ensure Management of Fraud and Misselling control operations in order to safeguard companys interest.-Ensure Management of Fraud and Misselling control operations in order to safeguard companys interest.-Act as a custodian of records pertaining to fraud/market conduct cases-Ensure Policyholders Grievance Redressal Committee PGRC Channel Conflicts and Alert meetings are conducted for timely and effective redressal of exceptional cases and other actionables.-Ensure effective and timely red flag queries & analysis are carried out to identify various findings and process gaps-Ensure effective and timely red flag queries & analysis are carried out to identify various findings and process gapsEnsure Mystery Shopping exercise are conducted as and when required on the sales processes and detailed reports are made for various stakeholders & closure of recommendations-Ensure timely and efficient training content and tools dashboards/employee communications are formulated and circulated to the respective sales channels and to the employees, *Graduate/Post Graduate
Keyskills :
mysteryshopping analysis shopping safeguard management operations SecretShopping CAPI CopyTesting omputerAssistedTelephoneInterviewingCATI