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Tech Support Executive

0.00 to 3.00 Years Lucknow,Other Uttar Pradesh 22 Feb, 2025

Job Location	Lucknow,Other Uttar Pradesh
Education	Not Mentioned
Salary	Not Disclosed
Industry	IT Services & Consulting
Functional Area	Not Mentioned
EmploymentType	Full-time

Job Description

About Us:Wbcom Designs is a leading WordPress agency in Lucknow, based in the bustling area of Vikrant Khand, Gomti Nagar. We are dedicated to developing state-of-the-art WordPress plugins and themes that help businesses thrive online. Our team is driven by innovation, creativity, and the commitment to deliver exceptional digital solutions.The Role:The Tech Support Executive will be responsible for assisting customers with technical issues related to our products and services. This role requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to ensure customer satisfaction.Experience preferred- 6months- 2 yearsLocation- Lucknow (on-site)Timings- 10am- 7pmWorking- 5 days (Sat & Sun are fixed off)Key Responsibilities: Provide timely assistance to customers via phone, email, or chat for technical issues and inquiries. Diagnose and resolve a variety of technical problems related to software, hardware, and connectivity. Document interactions, issues, and resolutions accurately in the support ticketing system. Escalate complex issues to higher-level technical teams or management as needed, ensuring smooth follow-up. Collect and report customer feedback and recurring issues to help improve products and services. Assist in creating and updating support documentation and training materials for customers and team members. Stay updated with the latest WordPress development trends and best practices of plugin development.What We Offer: A vibrant and innovative work atmosphere in a leading WordPress agency. Opportunities for career advancement and skills development. Competitive salary package and comprehensive benefits. A collaborative and supportive team culture focused on innovation and quality.How to Apply:Passionate about plugin development and eager to make a significant impact with your work Wed love to hear from you! Please submit your resume, a portfolio of your WordPress plugins, and a cover letter explaining your fit for the role to hidden_email with the subject line Tech Support Executive Position Job Types: Full-time, PermanentBenefits: Health insurance Paid sick time Provident FundShift: Day shiftWork Days: Monday to FridayWork Location: In person,

Keyskills :
Technical SupportCustomer ServiceCommunicationDocumentationEscalation ManagementProblemsolvingFeedback CollectionWordPress Development

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Tech Support Executive

Job Description

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