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Job Location | Lucknow |
Education | Not Mentioned |
Salary | Rs 2.0 - 3.5 Lakh/Yr |
Industry | IT - Software |
Functional Area | Technical Support / Helpdesk |
EmploymentType | Full-time |
- Focus on delivering world-class customer service to every customer coming at the ITS Walk-up.- Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.- Install and configure firm-standard images on laptops & desktops.- Interface with outside customers and vendors as required- Follow the direction of immediate supervisors or managers to implement new technology.- Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.- Provides Mobile Device deployment & support; activities include End-user guidance and recommendations, activation, account modifications, configuration, testing, problem identification, and resolution.- Grows relationships with business users at all levels in the organization. Promotes ITS services, engages customers to understand business needs, and maintains ownership for problem resolution. Maintains other technology-related updates to enhance the customer relationship.- Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level- Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory.- Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check, and event startup, and support of Video Conference Systems (Television/Cable systems).- Assists infrastructure teams (LAN, WAN, Telephony) where local hands-on activities are required.Qualifications Required:- B. Tech, BE & Engineering Graduates- Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, PowerPoint), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Keyskills :
password resetsservice deskvideovendorsasset managementvideo conferencehardwareservice leveldata retentionretentiontestingmobilelaptopsbusinessresetswanequipmentrebuildstrainingcustomer service