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Title (Mangalore)

1.00 to 10.00 Years   Mangalore   20 Aug, 2026
UnifyCX
Job LocationMangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

    Company Description UnifyCX is a next-generation customer experience platform that blends human expertise with advanced AI to optimize every stage of the customer journey. Built through GlowTouchs strategic acquisition of Collective Solution, the company offers a comprehensive set of tools for customer experience management across global markets. With a strong focus on innovation, UnifyCX aims to redefine how organizations deliver exceptional, consistent customer service.As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values diversity and inclusion and takes pride in a multicultural workforce. Candidates interested in learning more about the companys mission and services can explore additional information at www.unifycx.com or contact the team via the listed email addresses.Role Description This is a full time, in office role based in Mangaluru, focused on supporting and enhancing customer experience operations.The JobTitle will handle day-to-day responsibilities such as interacting with customers across various channels, documenting and resolving inquiries, and escalating complex issues to the appropriate teams. The role involves collaborating with cross-functional colleagues to improve processes, maintain high service quality, and contribute to customer satisfaction and retention.The JobTitle will also be expected to follow established workflows, meet performance targets, and provide clear, accurate reporting to supervisors.QualificationsAbility to communicate clearly and professionally in English, both verbally and in writing.Strong customer service orientation, including active listening, empathy, and problem-solving skills.Comfort with using computer-based tools, CRM or support platforms, and productivity applications.Capacity to work effectively in a fast-paced, on-site environment and collaborate with diverse teams.Attention to detail and strong organizational skills to manage multiple tasks and priorities.Previous experience in customer support, contact center, or customer experience roles is preferred.Willingness to work in rotational shifts if required and maintain consistent attendance.Diploma or bachelors degree in any discipline is beneficial; relevant training or certifications in customer service or CX are a plus. .

Keyskills :
Customer serviceCRMEnglish communicationActive listeningEmpathyProblemsolvingComputerbased toolsSupport platformsProductivity applications

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