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| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Position : Assistant Manager Customer Care - Mohali - FlipkartQualification : Graduate / Post GraduateExperience : 2 - 5 years Location : Mohali , Punjab , IndiaGender : Male / FemaleJob DescriptionCandidate requirement:Should have experience of leading a BPO Team.Should have handled BPO Process.Should be comfortable with Rotational Offs and Rotational Shifts.Should have excellent communication skills.Job Responsibilities:Conduct regular audit of all team members and providing constructive feedback.Implement & monitor Agent Performance Improvement Plan (APIP) for bottom quartile / agents below average performance .Good experience in operations and customer service manage the KPIs of the process.Meet the Team Shrinkage and Attrition.Meet the Team login hours , AHT and Quality.People Management. Meet the daily service level and Answering level.Achieving all targets of the process.Salary Not Disclosed,
Keyskills :
customerservicesalescoachingdeliverylogisticscustomercarebpokpiauditingshrinkagemanagementoperationspocustomerserviceservicelevelperfmanceimprovementcaresalarybusinessmonitingperfmance