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Customer Care Representative

0.00 to 2.00 Years   Mohali   27 Sep, 2019
Teleperformance Global Services Pvt Ltd
Job LocationMohali
EducationNot Mentioned
SalaryRs 2.0 - 3.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

DescriptionJob Summary/ OverviewAssisting customers to communicate confidently with friends, family and colleagues by phone. Utilize excellent listening & verbal skills to Call customers not to limit the quality of their phone conversations.KEY responsibilities ANDACCOUNTABILITY

  • Provide phone support for Global customers.
  • Be responsible to deliver a high quality, customer-driven, support service resolving customer inquiries at the first point of call wherever possible.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement
  • Ability to assess customer sentiment at all stages during the communication, to take the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledge base tools, internal applications etc.)
  • Completes all training and development activities in timely manner
Understanding of escalation handling proceduresMAIN job requirements
  • Service hours 24*7 , Rotational Shifts
  • Qualification Under Graduates or Graduates in any stream
  • Experience Graduate Fresher or under Graduates with 6 to 12 months of international BPO technical/Customer support experience.
  • Salary between 25K to 27 K CTC

Keyskills :
email insurance reynolds etiquette warranty training supervision sales crm escalation operations engagement communication enquiries utomotivesales customersupport customerservice customercommunication dealermanagement customersatisfacti

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