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Customer Support Associate

0.00 to 2.00 Years   Mohali   05 Sep, 2019
Cenus Consulting
Job LocationMohali
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)Customer Service (International)
EmploymentTypeFull-time

Job Description

Job Location – Mohali (Punjab)1)-Job Profile- Technical Support Associate( BPO Industry-Voice Domestic/International Process)Skills Required:

  • Excellent verbal and written communication skills, as well as strong analytical and problem-solving skills
  • Sound Technical Knowledge of DNS & Web Hosting
  • Basic knowledge of Perl, CHI, HTML, Java & e-commerce
  • Intermediate knowledge of MS Office suite, include Excel
  • Good Customer service & interpersonal Skills
  • Ability to Multi-task
  • Good Typing Speed (25-30 w.p.m.)
  • Undergraduate(Minimum 6 months of experience)/Graduate/Post Graduate
2)-Job Profile- Customer Support Associate( BPO Industry-Voice Domestic/International Process)Skills Required:
  • Excellent Communication Skills In English.
  • Comfortable Working in Rotational Shifts
  • Candidate should have Excellent Communication Skills.
  • Minimum 6 months of experience in customer based profile.
Job Responsibilities:
  • Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
  • To deliver service & resolution experience to all the customers
  • Successfully resolve customer queries through CRM & Knowledge Base
  • Document in detail all interactions with customers
  • Effectively articulate information to customers
  • Educate customers on products. Help customers to be successful
  • Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
  • Successfully performs against department scorecard metrics including Quality
  • Assurance, First Contact Resolution, and NPS
Attitude· Time Conscious· Detail Orientation· Flexible & Adaptability· Patience· ProactiveBehavioral Competencies· Problem Solving· Customer Focus· Communication· Learning Orientation· Result OrientationSalary Offered: 1.80LPA- 3.00 LPAJob Location: Mohali (Punjab)No Charges!Send your updated resume to below mentioned email Address-Email- abhi@cenusconsulting.comFeel free to contact us for any query-CenusConsulting502-B, RajaniBhawan, MGRoad, Indore(M.P.)Ph. :- 9713063934

Keyskills :
bpo calling ustomersupport bpononvoice bpohiring customerservice internationalcallcenter nightshift callcenter communicationskills bpovoice bporecruitment internationalbpo customercare spokenenglish

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