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Deputy manager Primary Technical Support

3.00 to 7.00 Years   Mohali   09 Sep, 2022
Schneider Electric
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    * Job Description for Primary Technical Support Engineer (Industrial Automation) Key Responsibilities:
    • End-to-end resolution of the technical requests from customers on pre-sales (product selection, application information) and post-sales (Troubleshooting, Application assistance, Product installation, technical characteristics, technical complaints. etc.) within a fixed timeframe.
    • Understand, evaluate, and reproduce received technical queries in the laboratory to determine the root causes of the problem and convey the validated solution to the customer.
    • Creating and managing knowledgebase on validated solutions in the SE repository
    • Prepare and provide technical training to different stakeholders
    • Onsite intervention for solving critical issues.
    • Training delivery to Primary teams and customers as per the schedule.
    Core Competencies:
    • Three or Four-year Diploma /Bachelor s degree in Electrical/Electronics/Instrumentation Engineering
    • Minimum 3-7 years of hands-on experience in Projects, Services, Installation, and commissioning & troubleshooting of Industrial Automation products.
    • Field experience in Modicon PACs (specifically Quantum, Premium, Momentum, M340, M580, and M580 Safety).
    • Field Experience in SE Software (Specifically ESx Control Expert, ESx Process Expert)
    • Field Experience in AVEVA software (specifically System Platform, Historian, InTouch, AVEVA Insight).
    • Knowledge of Advisors is added advantage (ESx Plant Advisor, AOA, Node-Red, ESx Plant Data Expert, ESx Secure Connect Advisor)
    • Programming language IEC 611131-3 Programming Languages (LD, FBD, ST, IL, SFC), IEC 61499
    • Understanding of various Network/Data Communication such as OPC DA, OPC UA, Modbus TCP/IP, Ethernet/IP, Modbus RTU, Profibus, CAN open, RSTP, IEC61850, Modbus Plus, S908, etc.
    • Excellent communication skills (Oral & Written) and ability to interact with global customers.
    • Excellent problem solving and data analytical approach.
    • Excellent team player.
    , * Qualifications & Core Competencies:
    • Three or Four-year Diploma /Bachelor s degree in Electrical/Electronics/Instrumentation Engineering
    • Minimum 3-7 years of hands-on experience on Projects, Services, Installation, and commissioning & troubleshooting of Industrial Automation products.
    • Field experience in Modicon PACs (specifically Quantum, Premium, Momentum, M340, M580, and M580 Safety).
    • Field Experience in SE Software (Specifically ESx Control Expert, ESx Process Expert)
    • Field Experience in AVEVA software (specifically System Platform, Historian, InTouch, AVEVA Insight).
    • Knowledge of Advisors is added advantage (ESx Plant Advisor, AOA, Node-Red, ESx Plant Data Expert, ESx Secure Connect Advisor)
    • Programming language IEC 611131-3 Programming Languages (LD, FBD, ST, IL, SFC), IEC 61499
    • Understanding of various Network/Data Communication such as OPC DA, OPC UA, Modbus TCP/IP, Ethernet/IP, Modbus RTU, Profibus, CAN open, RSTP, IEC61850, Modbus Plus, S908, etc.
    • Excellent communication skills (Oral & Written) and ability to interact with global customers.
    • Excellent problem solving and data analytical approach.
    • Excellent team player.

Keyskills :
miscustomer servicedocumentationfinanceinsuranceproblem solvingtechnical supporttechnical trainingcommunication skills

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