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Deputy Manager- Primary Technical Support

2.00 to 5.00 Years   Mohali   19 Dec, 2022
Schneider Electric
Job LocationMohali
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    *Job Description for Primary Technical Support Engineer (Electrical Distribution) Key Responsibilities:
    • Responsible for providing technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) to customers on all available channels (ex: phone, email, chat, web) and prioritizing customer s support needs.
    • Resolve technical requests from customer for product and solutions effectively within fixed timeframe.
    • Understand, evaluate, and reproduce received technical questions, determine the causes and convey the solution to reported problem.
    • Creating and managing knowledgebase based on validated solutions.
    • Ready to assist on onsite intervention when solving non- standard or critical issues.
    , * Qualifications & Core Competencies:
    • Diploma/Bachelor s degree in Electrical/Electrical & Electronic/Instrumentation Engineering.
    • Understanding of various Industrial Communication network such as Modbus, Modbus TCP/IP RIO, CAN Open, Profibus, Ethernet/IP and Client Server Architecture.
    • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
    • Basis knowledge of MS-office.
    • Hands-on experience and wide understanding of Schneider Electric products, solutions and engineering concepts would be an advantage.
    • Excellent communication skills (Oral & Written) and ability to interact with global customers.
    • Excellent problem solving and data analytical approach.
    • Excellent team player.

Keyskills :
miscustomer servicedocumentationfinanceinsuranceclient serverproblem solving

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