| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mohali |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | NBFC ( Non Banking Financial Services ) |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Company Overview: Escalon provides essential business services to its clients. The services includes accounting, payroll, HR, taxes etc. To serve our clients more efficiently we provide services related to back office needs as a one stop shop approach. This helps our clients to focus on the other areas of their business. We are looking for a person who can manage IT infrastructure consisting of desktops, laptops, mobile devices, LAN, servers, access points for a 250-person organization across India, USA and Norway. Provides leadership and supervision to the members of the IT Service Desk team, ensuring that appropriately skilled resources are in place to meet required service levels. Responsible for the overall system and infrastructure availability and develop a resilient IT infrastructure to reduce failures. Job Duties: Provides all level desktop remote support to US team members Manage IT infrastructure consisting of desktops, laptops, mobile devices, LAN, Servers, Access points for a 250-person organization across India, USA, and Norway Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware Walk users through problem-solving process Follow up with users to ensure issue has been resolved Supports operation of help desk and serves as focal point for user concerns Identifies, researches, and resolves technical problems for end users on a variety of issues Responds to telephone calls, email and personnel requests for technical support from local and remote customers Run reports to determine malfunctions that continue to occur Manage other Help Desk specialistsRequired Candidate profileExperience supporting PC hardware, Microsoft Windows OS, MS Office and Outlook. Strong experience supporting Apple hardware, OS 9/OS X, Office v.X for the Mac and Outlook/Entourage for the Mac. Basic to Intermediate level knowledge/experience with Office 365, AWS, Ticketing tools like Zendesk, Patch Management tools, Deployment tools, Shell/Bash/PS Scripting, Backup tools etc. Certifications recommended MCP, MCDST, MCSA, and/or MCSE. Experience with remote access programs including Windows Remote Desktop, Windows Terminal Server. Basic understanding of network communications equipment such as firewalls, routers, switches, hubs, virtual private networking including tunnels and clients, etc. Excellent communication skills, both written and verbal and an ability to thrive in a fast-paced environment. Experience assisting customers on phone and live chat, email, social media and web form submissions Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment ,
Keyskills :
networkinglantroubleshootingperatingsystemsservicedeskmsofficeitservicedeskmicrosoftoutlookwindowsremotedesktoppchardware